What term covers recovery or payment demands for loss, damage, or delay, or negligence?

• A. Load PO# or Pickup Number
• B. Accessorial Pay
• C. Lumper
• D. Claim

Answer: (D)

A claim is the formal request for compensation when something goes wrong with a shipment, such as loss, damage, delay, or perceived negligence. It’s the process by which a shipper, consignee, or insurer seeks recovery from the carrier or its insurer for the value of the loss or the cost to repair or replace damaged goods. This concept is distinct from everyday shipment identifiers, extra-service charges, or the person who unloads freight.

In practice, when damage or loss occurs, you gather evidence (photos, damage reports, packing lists, bills of lading), document the incident, and file a claim with the carrier or insurer within the contractual time frame. The carrier reviews the claim, may request additional information, and then settles by paying for repairs, replacement, or other approved compensation.